Privacy Policy

Closer Coach is operated by Emouna LLC, a Florida (United States) limited liability company ("Emouna", "we", "us", "our"). This policy explains what the Closer Coach iOS app and the closer-coach.com website collect, why, and the choices you have. Plain language, no dark patterns.

1. Information we collect

You give us

• Call transcripts — text produced on your device from calls you record or import (see §3). Only the text, never the audio.
• Coaching inputs — your answers in the daily check-in and coach chat, your onboarding profile (role, what you sell, your goal), and pre-call brief details you type.
• Account (optional) — if you choose to Sign in with Apple, we receive an account identifier and the email address Apple provides (which may be a private "Hide My Email" relay). We use it only to create your account and keep your coaching data in sync across your devices. The app works fully without an account.
• Waitlist email — if you join the waitlist on this website.

Collected automatically

• Subscription status — if you subscribe to Premium, Apple tells us your entitlement/renewal status (never your payment details).

2. What we do not collect or do

• We do not sell or rent your personal data. Ever.
• We do not upload your call audio — it stays on your device.
• We do not use third-party analytics, advertising networks, or ad trackers, and the app does not track you across other apps or websites.
• We do not store your payment card details — Apple handles all payments.

3. On-device processing (your call audio stays on your phone)

When you record or import a call, transcription runs on your iPhone using Apple's on-device speech recognition. The audio file is stored locally on your device and is never uploaded to us or anyone else. The coaching pep-talk you hear is voiced from that same coaching text by our AI provider (or your device's built-in voice offline) — no additional personal data leaves your phone. You can delete recordings and transcripts from the app at any time.

4. How we use information

• To coach you — we send the transcript text and a compact summary of your progress (skill scores and coaching notes) to our backend, which uses a third-party AI provider (OpenAI) to generate the analysis, daily plan, and chat responses.
• To operate the app — sync your entitlement, keep the service running, and fix bugs.
• To communicate — respond to support requests and, if you joined the waitlist, tell you about launch.
• To comply — meet legal obligations and enforce our Terms.

Where required (EEA/UK), our legal bases are performance of a contract (providing the app), your consent (waitlist, optional features), and our legitimate interests (securing and improving the service).

5. AI systems and your data

The AI analysis and coaching are produced by our backend calling OpenAI's API. We instruct the provider not to retain your content for model training where that option is available, and we send the minimum needed — transcript text and a small profile summary, never your name, contacts, or raw audio. OpenAI processes this data on our behalf under contract and is required to protect it to the same standard described in this policy. Closer Coach gives sales-performance coaching only; it is not professional, legal, financial, or medical advice.

Your consent, and how to withdraw it. The app asks for your explicit permission before any data is shared with the AI provider: a consent screen during onboarding explains what is sent (call transcript text, your typed coaching answers, and your skill profile), who it is sent to (OpenAI), and why (to generate your call analysis and coaching). No data is sent until you agree. You can withdraw consent at any time in the app under Progress → person icon → AI coaching → Manage → "Turn off AI coaching"; while it is off, AI-powered features are paused and nothing is shared.

6. How we disclose information

• Service providers — infrastructure (Supabase), the AI provider (OpenAI), and Apple (payments, delivery), acting on our behalf under contract.
• Legal — if required by law or to protect rights, safety, and the integrity of the service.
• Business transfer — if the business is acquired, data may transfer as part of that transaction, subject to this policy.

7. Data retention

Recordings and transcripts live on your device and remain until you delete them or remove the app. Account and coaching data we hold is kept only while your account is active; when you delete your account we delete your data from our systems (routine backups roll off on their normal cycle). Waitlist emails are kept until you ask us to remove them.

8. Your rights

Depending on where you live (including the EEA, UK, California, and Mexico), you may have the right to access, correct, delete, or export your personal data, and to object to or restrict certain processing. We honor these regardless of region. To exercise them, email [email protected]; we respond within 30 days. You won't be discriminated against for exercising your rights.

9. App accounts, permissions & deletion

• Permissions — the app asks for the microphone (only when you record) and speech recognition (to transcribe on-device). You control these in iOS Settings.
• Export — request a copy of your personal data at [email protected].
• Delete your account & data — if you signed in, open the Progress tab → account button → Delete account to permanently remove your account and all associated data, in the app. You can also email [email protected]. See our Support page for details.

10. Children's privacy

Closer Coach is intended for people 18 and older and is not directed to children. We do not knowingly collect data from anyone under 13.

11. Security & international transfers

We use encryption in transit, access controls, and provider-side safeguards to protect your data. No system is perfectly secure, but we work to protect it and will notify you and regulators of a material breach as required by law. Because our providers operate in the United States, data may be processed there under appropriate safeguards (e.g. Standard Contractual Clauses).

12. Changes & contact

We'll post changes here and update the date above; material changes will be highlighted in the app. Questions about privacy?

Emouna LLC
Email: [email protected]
Web: emouna.com.mx